The Service Delivery section of ISD provides desktop, voice, data, wireless, and video
conferencing services for all state agencies. Service Delivery staff process requests for these
services, as well as handle problems passed on from the ISD Help Desk. In addition, they will
help you analyze available technologies, tell you which ones are on state contract and set up
meetings with contract vendors. Service Delivery’s goal is to deliver services in a fast and
professional manner, and to be your advocate for implementing technology in your agency.